Smart IMS

Life Sciences

Streamline retail operations for enhanced business performance & improved guest services.

Life Sciences

Streamline retail operations for enhanced business performance & improved guest services.

Application Management

Delivering seamless user experiences in the IT sector through our managed solutions.

Good Employer Charter 2024

Smart IMS proudly receives the Good Employer Charter 2024, pledging to uphold exceptional human resource practices and empower our team—recognized by the Labor Department of Japan

Good Employer Charter 2024

Smart IMS proudly receives the Good Employer Charter 2024, pledging to uphold exceptional human resource practices and empower our team—recognized by the Labor Department of Japan

Insurance Runs Smarter with Agentic AI

Meet Smart IMS at Formation '26 and see Xymphony — our Agentic AI platform built for intelligent orchestration and natural language experiences in P&C insurance.

Three Forces Reshaping
Your Insurance Operations.

Xymphony connects AI agents, natural language, and intelligent orchestration into one unified platform.

Agentic AI

Autonomous AI agents that reason, act, and collaborate — handling underwriting, claims triage, and compliance workflows without constant human intervention.

Natural Language Experience (NLX)

Conversational interfaces that let adjusters, agents, and customers interact with complex insurance systems using plain language — no training required.

Intelligent Orchestration

Xymphony orchestrates multi-agent pipelines across your Duck Creek ecosystem — routing tasks, syncing data, and triggering actions in real time.

Xymphony’s agent pipeline handles end-to-end workflows across your Duck Creek stack.

Trigger

An event fires — FNOL, policy change, renewal alert, or user query via NLX.

Agent Activation

Xymphony spins up the right AI agents — specialist models for each task type.

Orchestration

Agents collaborate, pulling Duck Creek data, rules, and third-party signals in parallel.

Resolution

Decision delivered. Workflow closed. Audit trail auto-generated. Human notified if needed.

Built for Insurers.
Proven in Production.

Deep Duck Creek Expertise

Certified implementation partner with hands-on Duck Creek OnDemand deployments across P&C carriers.

Insurance-Native AI

Xymphony is purpose-built for insurance — not a generic AI tool retrofitted for carriers.

Fast Time to Value

Pre-built insurance agent templates reduce deployment timelines significantly.

Secure & Compliant

Enterprise-grade data governance, audit trails, and regulatory compliance built in.

Global Delivery, Local Presence

Offices across USA, India, and APAC — supporting carriers wherever they operate.
 

800+

Hours saved per carrier / month

40%

Reduction in claims cycle time

99%

Uptime SLA on Xymphony

10X

Agent throughput vs manual process

"Xymphony gave us the ability to orchestrate complex claims decisions in real time — something we couldn't imagine doing at scale before."

Meet Us at Formation '26

See Xymphony live.
Book your slot.

30 minutes. No sales pitch. Just a real demo of Agentic AI in action on Duck Creek.

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