Enterprise IT Services
Across Asia Pacific

Drushti S is a transformative and results-oriented strategic executive with over 15 years of experience in driving growth, operational excellence, and strategic partnerships across global markets.

she has led significant expansions and optimized cross-border operations, creating a powerful track record of business success and market growth with deep expertise in aligning sales, operations, and compliance to achieve both immediate and long-term objectives. She has also consistently delivered on ambitious revenue targets and fostered multi-million-dollar partnerships leveraging her keen insights into market dynamics and her ability to build trust with clients at the C-suite level. Her commitment to operational efficiency is evident in her role overseeing APAC’s performance, where she has implemented process improvements that streamline resource allocation, enhance cost structures, and ensure regulatory compliance across multiple regions.

Drushti’s leadership centers on empowering cross-functional teams to reach their highest potential. Her collaborative approach brings together diverse groups, from HR and finance to talent acquisition, to support holistic business goals. She is adept at identifying and mitigating operational risks, developing agile HR policies, and cultivating a high-performance culture that aligns with the company’s global vision.

A business management postgraduate from Institute of Management Technology and Certified in Six Sigma and Digital Marketing, with specialized sales accreditations, Drushti combines strategic expertise with a hands-on approach to leadership. Her innovative strategies, from expanding into new markets to enhancing brand equity with clientele across, have solidified her reputation as a forward-thinking leader.

As a champion of customer excellence and a trusted advisor to executive teams, Drushti exemplifies a commitment to sustainable growth, operational integrity, and high-impact leadership.

Michiyo Chiba is the Representative Director, Manager of Japan HR and Operations.

Having been educated in the United States and with a MSEd, she has a strong foundation in managing groups of individuals from highly diverse backgrounds and guiding their development into a smoothly operating team.

She has been thoroughly educated in the intricacies of international relations and awareness of cultural diversity in the workplace.

With thirty years of experience in office Secretary / Administration with various internationally operating companies, Michiyo has a vast base of knowledge and skills which range from event organization, interpretation and translation, and team building/HR responsibilities. She has played a crucial part in the ability of ITCS Group to expand and flourish in the APAC arena by putting together and training teams of individuals who have the qualifications and drive to make their company stand out among all others in their field. It is her dedication to excellence in her sphere of influence that motivates others to strive for the shared goals of the company.

Michiyo achieves a well-rounded lifestyle, enjoying time with her family when she is not at work. They volunteer their time and energy to community projects, most recently with groups involved with earthquake relief efforts. Michiyo maintains close ties with friends in Japan as well as in many other countries.

With years of dedicated service to the member companies of Smart IMS Group, Billy is the Manager, APAC HR & Operations of the company who focuses on the operations across the APAC region. Bringing a wealth of experience from both the banking and property development industries, he ensures smooth and efficient operations while fostering a people-centric culture within the company.

A Bachelor of Business graduate from Monash University, Billy applies knowledge and practical experience to streamline processes, enhance operational efficiency, and support the company’s growth. His leadership in managing diverse teams and ensuring smooth operations across a dynamic region has been key to the ongoing success of the company.

In addition to the operational expertise, Billy is committed to Corporate Social Responsibility (CSR) initiatives, having worked closely with charity groups and NGOs to strengthen community engagement.

His ability to align operational practices with client needs, while maintaining a focus on compliance and social impact, has been crucial to the company’s success in the APAC region.

Michelle Lu is a strategic and results-driven talent acquisition leader with over 15 years of experience in recruitment and business partnering across the APAC region. Currently serving as the Regional Recruitment Manager at Smart IMS, Michelle specializes in IT, banking, and Financial Services recruitment. She has a proven track record of building high-performance recruitment teams and designing talent strategies that align with business objectives, driving both operational excellence and continuous improvement. A strong advocate for diversity, equity, and inclusion (DEI), Michelle is committed to fostering inclusive work environments where diverse talent can thrive. She actively promotes opportunities for women in technology, ensuring equitable hiring practices.

Michelle’s expertise spans the full spectrum of talent acquisition, from sourcing and attracting top-tier IT professionals to managing end-to-end recruitment processes for multinational organizations. Her deep understanding of the Singapore and APAC job markets enables her to effectively address talent gaps, support leadership teams, and craft employer brands that resonate with key talent pools. Michelle holds a 1st Class Honours Bachelor of Arts (Hons) in Business with Human Resource Management from Northumbria University and is certified with the Certificate of Employment Intermediaries (CEI) in Singapore, ensuring adherence to the highest standards of recruitment practices.

Ellen Olleres is a resolute Account Manager with ample years of experience supporting businesses and top tier clients within the APAC region. She is skilled in establishing business rapport allowing her to maintain and expand her business relationship with current, new, and potential clients. She is skilled in understanding her clients’ needs and finding a tailored solution to address their business requirements while driving revenue growth for the company. She is experienced working with clients around IT, banking, financial, telecommunications, and e-commerce industry. Prior to her current position, Ellen used to be an outstanding IT Recruitment Consultant.

Ellen’s core competencies include client relationship management, strategic planning, coordination, end-to-end recruitment, business support, and revenue generation. She proactively seeks to develop her current capabilities and learn new skills to continuously deliver exceptional service to her clients. Ellen has a degree in BS in Psychology, graduated with honor, and a licensed Psychometrician in the Philippines.

Eriza Aldea is an Account Manager with 10+ years of experience of working in Japan, working with clients in different industries, including those in the BFSI (Banking, Financial Services, Insurance) and non-profit sectors.

She combines her technical expertise with keen business acumen, offering innovative solutions while dedicating her efforts to providing clients with exceptional care and attention.

A graduate of the University of the Philippines and a Professional Agricultural Engineer, Eri values integrity, adaptability, proper communication, and collaborative approach.

Prior to being in sales-related roles, she worked in EPC (engineering, procurement, construction) for 5.5 years for a leading Japanese company and worked with 2 leading Korean companies on a major joint-venture project.

Eri is dedicated to continuous learning, with a focus on IT operations, project management, cross-cultural collaboration, and employee development. Her ability to adapt and thrive in diverse work environments, along with her 12+ years of experience working with international stakeholders, enables her to manage large-scale projects for our clients – facilitating seamless coordination and positive results.

In addition to being a certified Professional Agricultural Engineer, Eriza has earned the certification for JLPT N4 proficiency in Japanese and a 職業紹介責任者 (Shokugyou Shoukai Sekininsha) training completion certificate. Her broad skill set uniquely positions her to deliver valuable insights and strategic guidance across multiple disciplines, enhancing the experience for clients.