Smart IMS

Life Sciences

Streamline retail operations for enhanced business performance & improved guest services.

Life Sciences

Streamline retail operations for enhanced business performance & improved guest services.

Application Management

Delivering seamless user experiences in the IT sector through our managed solutions.

Good Employer Charter 2024

Smart IMS proudly receives the Good Employer Charter 2024, pledging to uphold exceptional human resource practices and empower our team—recognized by the Labor Department of Japan

Good Employer Charter 2024

Smart IMS proudly receives the Good Employer Charter 2024, pledging to uphold exceptional human resource practices and empower our team—recognized by the Labor Department of Japan

Guidewire PartnerConnect 'Select' Level Consulting Alliance Partner

Enabling insurers and MGAs with end-to-end P&C implementations, digital MGA platforms, Guidewire Cloud transformations, and AI-powered underwriting automation.

Delivering P&C Insurance Implementations & MGA Services

Smart IMS is a Guidewire PartnerConnect ‘Select’ Level Consulting Alliance Partner — an invitation-only designation that recognises our proven expertise, delivery excellence, and track record in implementing Guidewire products for P&C insurers and Managing General Agents globally.

As a ‘Select’ Level Partner, Smart IMS enables P&C carriers and MGAs modernise core insurance systems, accelerate migration to Guidewire Cloud, and build AI-driven underwriting automation —providing faster time to market, lower total cost of ownership, and sustain operational efficiency across every engagement.

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Our Guidewire Implementaion Services: 

Smart IMS delivers end-to-end Guidewire implementations—tailoring each component to your P&C operating model, product lines, and underwriting strategies to drive speed, accuracy, and business agility.

Number 1

PolicyCenter

Configure policy administration for underwriting, rating, and policy lifecycle management. Smart IMS configures PolicyCenter to support LOB rollouts, custom workflows, and rating logic tailored to your business model.

Number 2

BillingCenter

Flexible billing management covering invoicing, payment plans, disbursements, and agency commissions. We implement BillingCenter integrations with financial systems to streamline your premium processing and cash flow visibility.

Number 3

ClaimCenter

Accelerate claims resolution and improve adjuster efficiency with a fully configured ClaimCenter. Smart IMS enables intelligent workflows, reserve management, and integrations with third-party vendors and fraud detection systems.

Number 4

Guidewire Cloud

Covers migration, implementation, integrations, data, and managed support. Our expertise enables insurers to accelerate cloud adoption, reduce risk, and achieve scalable, future-ready operations.

Number 5

Guidewire InsuranceNow

Provide end-to-end InsuranceNow implementation services, including product setup, API integrations, data migration, testing, and post-go-live support.

number 6

Digital & Agentic AI

Extend your Guidewire investment with custom Agentic AI platform, that automates routine decisions, orchestrates workflows, and delivers real-time engagement across policy, billing, and claim touchpoints.

What Our Guidewire PartnerConnect Alliance Membership Means for You

It means Smart IMS has met Guidewire’s standards for implementation quality, regional delivery capability, and customer success. For P&C insurers and MGAs, it means you are working with a partner whose Guidewire competency has been independently verified.

Higher Delivery Confidence

Proven delivery frameworks and accelerators ensure predictable outcomes across every engagement. Experienced, certified teams minimize defects and rework. Structured governance and best practices reduce implementation risk. Resulting in consistent, high-quality delivery you can rely on.

Speed to
Market

Prebuilt accelerators and reusable components fast-track implementation timelines. Efficient configuration reduces dependency on heavy customization. Agile delivery models enable faster releases and iterations. Helping you launch products and capabilities ahead of the competition.

Closer Alignment with Guidewire

Strong partnership ensures early access to product updates and roadmaps. Seamless collaboration with Guidewire teams during implementation and upgrades. Faster issue resolution through aligned support channels. Ensuring your platform stays current, optimized, and future-ready.

Business + Technology Expertise

Deep P&C domain knowledge combined with strong technical capabilities. Ability to align Guidewire solutions with your business model and processes. Expertise across underwriting, policy, claims, and distribution workflows. Delivering solutions that drive both business value and technical excellence.

Your End-to-End MGA Technology Partner

Whether launching a greenfield MGA, expanding into new lines, or modernizing legacy systems, we act as your single accountable partner—from strategy and platform selection to implementation and beyond.

1

MGA Strategy & Process Design

Define and optimize your operating model with expert-led business process design.
Align technology with underwriting strategy, product structure, and growth objectives.

4

Launch & Scale Your Digital MGA

Enable rapid market entry with a cloud-native MGA platform designed for speed, scalability, and growth.
We help you launch new products quickly, expand into specialty lines, and build a future-ready digital foundation.

2

End-to-End Platform Implementation

From platform selection to full implementation, we configure fully functional insurance systems including robust underwriting workbenches capabilities aligned to your business model.
Ensuring efficient operations across the entire MGA ecosystem

5

Underwriting Automation & Straight-Through Processing

Leverage AI-driven underwriting and intelligent workflows to automate decision-making.
Improve accuracy, reduce manual effort, and accelerate policy issuance with seamless straight-through processing.

3

Managed Services & Ongoing Support

Ensure continuous performance with post-go-live support, enhancements, and managed services.
Enabling stability, scalability, and long-term operational efficiency.

Our Insurtech Service

Insurance Cloud

Enterprises are migrating to cloud-based systems to benefit from the agility of the system. We delegate cloud-certified specialists who would work with your team to create a personalized blueprint. 

Application Monitoring

To avoid unexpected downtime, Smart IMS offers robust application monitoring services powered by our customized tool, Avatar, ensuring the high availability and performance of business applications.

Quality Assurance

The Insurance Subject Matter Experts at Smart IMS' Testing Centre of Excellence (CoE) design customised frameworks that enable firms achieve speed to market while maintaining exceptional quality.​

SE CUR
E

Implementation Services

Through a deep industry understanding of P&C Insurance and multiple Insurance Suites, we provide optimal and affordable solutions for businesses to accelerate value delivery.

SOL UTI ONS

Application Management Services

Smart IMS’ “ready to rollout” service delivery framework is focused on lowering TCO and future-proofing customers’ investments in Insure-Tech solutions.

Infrastructure Management

Through accelerators spanning the infrastructure lifecycle, our comprehensive suite of services and delivery capabilities minimize the cost of managing IT infrastructure.  

Xymphony by Smart IMS

Xymphony is an AI-driven platform that unifies the insurance ecosystem by connecting policyholders, agents, and back-office teams through an intelligent orchestration layer. With real-time insights and secure cloud integration, it enables personalized experiences and smarter decision-making for insurers.
Learn more

Why Smart IMS?

Our partnership with Guidewire is backed by a deep bench of insurance domain expertise, proprietary delivery accelerators, and a consultative approach that puts your strategic outcomes first — not just the technology.

Certified Guidewire Implementation Expertise

Certified Guidewire Implementation Expertise

Our certified Guidewire consultants have supported 85+ implementations spanning PolicyCenter, BillingCenter, and ClaimCenter across North America, APAC, Europe, and the Middle East. Deep understanding of P&C insurance and InsuranceSuite empowers us to deliver optimal, affordable solutions for each customer's unique business needs.

Smart Insurance — Pre-Configured InsuranceSuite Accelerator

Smart Insurance — Pre-Configured InsuranceSuite Accelerator

Smart Insurance is our pre-configured solution on private or public cloud for specific market segments. It provides a comprehensive starting point for policy, billing, and claims — enabling faster migration from legacy systems, reduced implementation risk, and minimized time to market without sacrificing the configurability your business requires.

Xymphony — Agentic AI for Guidewire Environments

Xymphony — Agentic AI for Guidewire Environments

Smart IMS Xymphony is our Agentic AI platform purpose-built for insurance operations. Seamlessly integrated with Guidewire and enterprise ecosystems like ServiceNow, Xymphony automates routine decisions, orchestrates cross-system workflows, and provides real-time contextual insights across policy, billing, and claims — all within a PCI-DSS certified framework.

Testing Centre of Excellence for Guidewire

Testing Centre of Excellence for Guidewire

Our TCoE comprises insurance subject matter experts, standardized testing practices, and a reusable asset library covering multiple LOBs. We provide pre-built insurance test packs for Policy, Billing, and Claims business processes along with end-to-end OOTB InsuranceSuite scenarios — achieving speed to market with superior quality and confidence.

Application Managed Services & 24/7 Monitoring

Application Managed Services & 24/7 Monitoring

Beyond implementation, Smart IMS's AMS practice is built around lowering TCO and future-proofing Guidewire investments. Our proprietary AVATAR monitoring platform ensures high availability, proactive issue detection, and continuous service delivery across your Guidewire environment — day and night, every day of the year.

Tailored Solutions

Personalised Service Packages

We offer tailored service packages designed around your unique business requirements and implementation maturity — whether you need a greenfield InsuranceSuite deployment, a cloud migration, an upgrade, an AMS engagement, or a specific LOB expansion. Our approach ensures you harness the full capabilities of Guidewire and accelerate time to value.

Presence at  Guidewire Connections

Smart IMS has been a proud participant at Guidewire Connections — the premier annual gathering for the global P&C insurance industry — in 2022, 2023, 2024, and 2025.

What’s New at Smart IMS?

Find some of our latest customer success stories, company updates and wins, and our thoughts on the latest industry developments right here.

Meet Our Experts

Get in Touch

Connect with us to learn more on how to optimize your business through our transformational enterprise solutions and services.

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