Salesforce Customization, Configuration and Deployment and Helpdesk Management Services for an International NGO

Overview: 

An international non-governmental organization, headquartered in New York City, that conducts research and advocacy on human rights required Salesforce Administration setup and support.

The Solution

Smart IMS set up the required Salesforce applications across different sandboxes using Change Sets. Additionally, we managed add-in applications on the platform such as Apsona, Donor Search, and Strongpoint.

A significant part of the project was user provisioning, which involved setting up users and assigning appropriate roles, profiles, and permissions to restrict or allow access to critical data.

The client stated the need for consistent Salesforce Administration support which continues to lead us in configuring and installing new releases.

Services Offered

1. Salesforce Customization, Deployment and Integration
2. Helpdesk Management
3. Remote and Onsite Desktop Support
4. Business Analytics
5. Inventory Management
6. 24×7 Support and Maintenance 

Benefits delivered

1. Administration and deployment helped the client to deploy applications across different sandboxes.
2. Configured new Salesforce releases and installed them faster.