Guidewire PartnerConnect 'Select' Level Consulting Alliance Partner
Enabling insurers and MGAs with end-to-end P&C implementations, digital MGA platforms, Guidewire Cloud transformations, and AI-powered underwriting automation.
Delivering P&C Insurance Implementations & MGA Services
Smart IMS is a Guidewire PartnerConnect ‘Select’ Level Consulting Alliance Partner — an invitation-only designation that recognises our proven expertise, delivery excellence, and track record in implementing Guidewire products for P&C insurers and Managing General Agents globally.
As a ‘Select’ Level Partner, Smart IMS enables P&C carriers and MGAs modernise core insurance systems, accelerate migration to Guidewire Cloud, and build AI-driven underwriting automation —providing faster time to market, lower total cost of ownership, and sustain operational efficiency across every engagement.
Our Guidewire Implementaion Services:
Smart IMS delivers end-to-end Guidewire implementations—tailoring each component to your P&C operating model, product lines, and underwriting strategies to drive speed, accuracy, and business agility.

PolicyCenter
Configure policy administration for underwriting, rating, and policy lifecycle management. Smart IMS configures PolicyCenter to support LOB rollouts, custom workflows, and rating logic tailored to your business model.

BillingCenter
Flexible billing management covering invoicing, payment plans, disbursements, and agency commissions. We implement BillingCenter integrations with financial systems to streamline your premium processing and cash flow visibility.

ClaimCenter
Accelerate claims resolution and improve adjuster efficiency with a fully configured ClaimCenter. Smart IMS enables intelligent workflows, reserve management, and integrations with third-party vendors and fraud detection systems.

Guidewire Cloud
Covers migration, implementation, integrations, data, and managed support. Our expertise enables insurers to accelerate cloud adoption, reduce risk, and achieve scalable, future-ready operations.

Guidewire InsuranceNow
Provide end-to-end InsuranceNow implementation services, including product setup, API integrations, data migration, testing, and post-go-live support.

Digital & Agentic AI
Extend your Guidewire investment with custom Agentic AI platform, that automates routine decisions, orchestrates workflows, and delivers real-time engagement across policy, billing, and claim touchpoints.
What Our Guidewire PartnerConnect Alliance Membership Means for You
It means Smart IMS has met Guidewire’s standards for implementation quality, regional delivery capability, and customer success. For P&C insurers and MGAs, it means you are working with a partner whose Guidewire competency has been independently verified.
Higher Delivery Confidence
Speed to
Market
Closer Alignment with Guidewire
Business + Technology Expertise
Your End-to-End MGA Technology Partner
Whether launching a greenfield MGA, expanding into new lines, or modernizing legacy systems, we act as your single accountable partner—from strategy and platform selection to implementation and beyond.
MGA Strategy & Process Design
Define and optimize your operating model with expert-led business process design.
Align technology with underwriting strategy, product structure, and growth objectives.
Launch & Scale Your Digital MGA
Enable rapid market entry with a cloud-native MGA platform designed for speed, scalability, and growth.
We help you launch new products quickly, expand into specialty lines, and build a future-ready digital foundation.
End-to-End Platform Implementation
From platform selection to full implementation, we configure fully functional insurance systems including robust underwriting workbenches capabilities aligned to your business model.
Ensuring efficient operations across the entire MGA ecosystem
Underwriting Automation & Straight-Through Processing
Leverage AI-driven underwriting and intelligent workflows to automate decision-making.
Improve accuracy, reduce manual effort, and accelerate policy issuance with seamless straight-through processing.
Managed Services & Ongoing Support
Ensure continuous performance with post-go-live support, enhancements, and managed services.
Enabling stability, scalability, and long-term operational efficiency.
Our Insurtech Service
Insurance Cloud
Application Monitoring
Quality Assurance
SE CUR
E
Implementation Services
SOL UTI ONS
Application Management Services
Infrastructure Management
Xymphony by Smart IMS
Xymphony is an AI-driven platform that unifies the insurance ecosystem by connecting policyholders, agents, and back-office teams through an intelligent orchestration layer. With real-time insights and secure cloud integration, it enables personalized experiences and smarter decision-making for insurers.
Learn more
Why Smart IMS?
Our partnership with Guidewire is backed by a deep bench of insurance domain expertise, proprietary delivery accelerators, and a consultative approach that puts your strategic outcomes first — not just the technology.

Certified Guidewire Implementation Expertise
Our certified Guidewire consultants have supported 85+ implementations spanning PolicyCenter, BillingCenter, and ClaimCenter across North America, APAC, Europe, and the Middle East. Deep understanding of P&C insurance and InsuranceSuite empowers us to deliver optimal, affordable solutions for each customer's unique business needs.

Smart Insurance — Pre-Configured InsuranceSuite Accelerator
Smart Insurance is our pre-configured solution on private or public cloud for specific market segments. It provides a comprehensive starting point for policy, billing, and claims — enabling faster migration from legacy systems, reduced implementation risk, and minimized time to market without sacrificing the configurability your business requires.

Xymphony — Agentic AI for Guidewire Environments
Smart IMS Xymphony is our Agentic AI platform purpose-built for insurance operations. Seamlessly integrated with Guidewire and enterprise ecosystems like ServiceNow, Xymphony automates routine decisions, orchestrates cross-system workflows, and provides real-time contextual insights across policy, billing, and claims — all within a PCI-DSS certified framework.

Testing Centre of Excellence for Guidewire
Our TCoE comprises insurance subject matter experts, standardized testing practices, and a reusable asset library covering multiple LOBs. We provide pre-built insurance test packs for Policy, Billing, and Claims business processes along with end-to-end OOTB InsuranceSuite scenarios — achieving speed to market with superior quality and confidence.

Application Managed Services & 24/7 Monitoring
Beyond implementation, Smart IMS's AMS practice is built around lowering TCO and future-proofing Guidewire investments. Our proprietary AVATAR monitoring platform ensures high availability, proactive issue detection, and continuous service delivery across your Guidewire environment — day and night, every day of the year.

Personalised Service Packages
We offer tailored service packages designed around your unique business requirements and implementation maturity — whether you need a greenfield InsuranceSuite deployment, a cloud migration, an upgrade, an AMS engagement, or a specific LOB expansion. Our approach ensures you harness the full capabilities of Guidewire and accelerate time to value.
Presence at Guidewire Connections
Smart IMS has been a proud participant at Guidewire Connections — the premier annual gathering for the global P&C insurance industry — in 2022, 2023, 2024, and 2025.
What’s New at Smart IMS?
Meet Our Experts
Executive Vice President
Rahul Srivastava is the Head of Enterprise Application and Digital Technology at Smart IMS. Rahul is responsible for Strategy, execution and P&L for Enterprise Application and Digital Technology portfolio focusing on Enterprise application, Mobility, Big-Data/R Analytics, Cloud and IoT (Internet of Things) platform solutions, Services & Consultancy.
Rahul is a technology evangelist and brings a wealth of enterprise solution and Custom Solution development expertise across ERP, Middleware, Portals, BI, Cloud and IoT applications with cost optimized solution & implementation planning. He comes with a strong technical background combined with delivery excellence and operational mindset. He has a vast experience in managing large customers, particularly distributed, cross-cultural, cross functional and agile teams. As a thought leader, he carries a business oriented consulting experience that helps client in process re-engineering, and building a cost sensitive yet robust and effective technology solution.
Rahul is an Entrepreneur who has worked with leading organizations like Capgemini, KPIT, Tech Mahindra, Zensar, Sopra Steria etc. He contributed to high-profile, multi-shore pre-sales, inside-sales, delivery & competency development operations. Rahul has been a part of various IT governance and steering committees involving CIOs and CTOs of client organizations to advise on IT TCO analysis for capital budgeting, governance, alliance and partnership selection, implementation road plan, change & delivery management.
Rahul is a doctorate in Software Engineering, a published author and IT business and program management trainer and coach.
Vice President
With over 19 years of global sales and IT consulting experience, I am a seasoned Vice President at Smart IMS Inc., an innovation driven company that provides cloud transformation, managed services, and digital technology solutions to its global customers. He has extensive experience in managing business development, sales, and delivery of IT based solutions using offshore, onshore, and on-site models to enterprises and institutions. I have successfully led and executed multiple projects and contracts across the Americas, Europe, and APAC regions, leveraging my strong skills in key account management, customer relationship management, alliance building, product management, and global delivery.
https://www.linkedin.com/in/debaduttanayak
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